- Customers cannot add Supplier Success Manager (SSM) support while launching assessments using the self-service portal.
- The option to include SSM support is only available internally to the Supplier Success Manager (SSM) at Step 2 of 2 during the internal “Configure & Launch” process, which is accessible only through the SSM team’s Resilinc login.
- If a customer or internal stakeholder wishes to launch an assessment with SSM involvement, they must initiate a kickoff request to Technical Support team at customersupport@resilinc.ai or need to create a ticket to Customer Support Hub. TS will then coordinate the assessment launch with the appropriate configurations, including the addition of SSM support by the internal team.
- Please note that comprehensive training material is already available to guide customers on how to use the standard self-service assessment launch process; however, this workflow does not include the ability to add SSM support.
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