Why isn’t the Supplier Emergency Contact for a supplier appearing in the WarRoom Collaboration Center on the WarRoom Detail page?

For a contact to appear in the WarRoom Collaboration Center, they must meet the following conditions:

• They must be an active partner user within the supplier org.

• They must be assigned the Crisis Manager role.

• They must be shared with the specific customer involved in the WarRoom.

If a user is designated as an Emergency Contact but does not meet these conditions, they will not be visible in the WarRoom Collaboration Center.

Ensure that the Emergency Contact is active within the supplier org and has the required permissions to participate in the WarRoom.