Can supplier respond to an event that is closed or archived by customer?

Created by Rohit Sawant, Modified on Thu, 28 Aug at 9:37 AM by Rohit Sawant

Yes
Supplier can respond to the events that are closed/archived by one of their customers.
If the customer has closed any event and the supplier responds to it after the event was closed by their customer then supplier responses will be visible to the customer in WarRoom.
- The activity section on the customer WarRoom would also show that the supplier has responded.
- Customer users whose personal preferences are enabled to receive the supplier response for an event emails then they will receive the email notification with supplier response details even though the event is closed.
If the customer has archived any event and the supplier responds to it after the event was archived by their customer then supplier responses will not be visible to the customer in WarRoom, neither on the Activity grid nor on any of the grid on Impact Details section. Customer users won't receive email notifications in case supplier responds to an archived event even though their setting is enabled to receive them
If a supplier has submitted a response previously and then customer closes/archives an event, then also the supplier can provide an updated response on these events. The earlier response will get overwritten and customer WarRoom will show an latest response from the supplier if the event is in closed state.