- If a customer wishes to enable encryption, their CSM or representative must raise a request by emailing CustomerSupport@resilinc.ai, clearly stating the customer’s name and requesting encryption enablement. Once received, Resilinc’s Customer Support team will create an internal ticket for the Infra team to:
- Generate the encryption key.
- Share the key securely with Customer Support.
- Provide the key to the customer via the CSM (not via SFTP).
- Enable encryption configuration for the customer org.
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