Can suppliers submit customized responses directly from a WarRoom notification email, and is a Resilinc portal account required for this process?

• Suppliers cannot submit customized responses by replying directly to the WarRoom notification email. Instead, they must use the “Customize Your Response” option available within the notification email.
• However, suppliers do not need a full Resilinc portal username and password to complete this process.

    How the Process Works

• When a supplier clicks the “Customize Your Response” button in the notification email, they are redirected to a verification page where they must verify their email address using a one-time verification code (OTP).
• Once verified, they can access the response submission page and provide customized updates.

    Steps for Suppliers to Submit a Customized Response

• Open the WarRoom notification email.
• Click “Customize Your Response.”
• On the verification page, click “Generate Verification Code.”
• Enter the verification code sent to the registered email address.
• Click “Validate & Proceed.”
• Review the impacted sites listed in the event.
• Update the impact status for each site as required.
• Add custom comments or response details.
• Upload relevant attachments if needed.
• Click “Submit Responses” to complete the process.
  

    Important Notes

• Suppliers are not required to create or maintain a separate Resilinc portal account for this workflow.
• The OTP verification step is mandatory for security purposes.
• Customized responses can only be submitted through the portal-based response flow and not via direct email replies.