How can I track which suppliers responded (or did not respond) to Impact Confirmation emails in EventWatch WarRooms?

• When an EventWatch WarRoom is triggered, Impact Confirmation emails are sent to supplier contacts from Resilinc Notification (status@resilinc.com) with the subject line format:

• “WarRoom: [Event Title]”
• These emails include event details, affected sites, and response options such as:
  • All Sites Not Impacted 
  • All Sites Impacted 
  • Customize Your Response 
  • Required Time (Assess) 
• Suppliers can respond directly through these options, and the system tracks their responses accordingly.

• How to Track Responses
• The EventWatch Response KPI Dashboard provides visibility into supplier response activity, including:
  • Which suppliers have responded 
  • Overall response trends and timelines 
• However, there is an important limitation:
  • Contact-level details (such as name and email) are only available for suppliers who have responded 
  • For non-responding or late-responding suppliers, contact-level details are not displayed in the dashboard 
• Current Limitation
• At present, there is no single out-of-the-box report that combines:
  • WarRoom details 
  • Supplier information 
  • Contact details 
  • Response timestamps (including non-responses)

            into one consolidated view.

• Recommended Approach
• To track and follow up effectively:
  • Use the EventWatch Response KPI Dashboard to identify: 
    • Suppliers who have not responded 
    • Suppliers who responded late 
  • Cross-check these suppliers within the platform to identify relevant contacts 
  • Reach out directly to those contacts for follow-up on impact confirmation 
• Additional Notes
  • Impact Confirmation email links are valid for 60 days (and remain active for 72 hours once clicked) 
  • If a supplier does not respond, automated reminders are sent every 24 hours for up to 4 days