- "Normalization Failed" means that one or more supplier names in your CDIF file could not be matched to an existing supplier in the Resilinc system. This is a normal part of the process and does not mean your file has errors.
- When you upload a CDIF, Resilinc checks every supplier name you provided against its database of known companies. This process is called "normalization" - it maps your internal supplier names to the standardized supplier names used across the Resilinc platform. If you have added a new supplier that Resilinc has not encountered before, the system cannot automatically map it.
- What happens when normalization fails:
- You will receive an email with the subject "Customer Resilinc Mapping Is In Progress" confirming that the mapping team has been notified.
- A file called "Company_Names.xlsx" is generated listing all supplier names that could not be mapped.
- The Resilinc mapping team (typically your Customer Success Manager or Partner Relationship Team) will review the unmapped names and create the correct mappings.
- The estimated completion time for mapping is within two business days.
- Once mapping is complete, your CDIF will automatically continue processing from where it stopped - you do not need to re-upload.
- What you should do:
- No immediate action is required from you. The mapping process is handled by the Resilinc team.
- If you know the correct official names of the unmapped suppliers, providing that information to your Customer Success Manager or Resilinc Customer Support can speed up the process.
- Common reasons for normalization failure:
- A brand-new supplier that has never been mapped for any Resilinc customer.
- A supplier name with a spelling variation, abbreviation, or subsidiary name that does not match existing records.
- A recently merged or renamed company that has not been updated in the system.
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