How can non-SSO customers change a user's username?

Created by Amit Kadam, Modified on Mon, 1 Sep at 11:37 AM by Rohit Chorghe

Username changes for non-SSO users must be handled by Resilinc from the backend.
Users cannot update usernames from the portal.
To request a change, contact Resilinc via the Customer Support Hub or email customersupport@resilinc.ai.
Resilinc will process the request internally and update the username.
A new username and temporary password will be shared with the user.
The user can change their temporary password to a new one of their choice after the first login.