How the severity of an event is updated and why the severity varies for customers.

Severity can be updated by the following conditions:

• Customer user using the severity option and modifying the severity.
• When Resilinc publishes a region update & if for customer A there is a bulletin update and for customer B there is a region update, then severity will be updated for only customer B.
• Also, if the severity is once updated by customer then even if the Resilinc publishes region update for that customer, the severity will not get changed.