We added a supplier user as an emergency contact through CDIF, and they are registered in the portal. Why are they unable to respond to events and receiving the error message, 'You do not have edit access to the events section'?

The Crisis Manager role is necessary for responding to events on the supplier portal. While the user can still view events, they won’t be able to take actions such as responding to them without this role.

When a supplier user is added as an emergency contact through CDIF, this role is automatically assigned. However, if the Crisis Manager role has been manually removed by Resilinc Admins, the user will encounter the error message: "You do not have edit access to the events section."

Note: Resilinc admins removes this role based only on supplier user’s request to get it removed.

To resolve this issue, you can either add this user back into the emergency contact field or contact Resilinc Technical Support to get this role added.